Carryta currently ships only within the United States. We do not offer international shipping at this time.

All product prices on our website are displayed in United States Dollars (USD).

We charge a flat shipping rate of $10 USD for eligible orders shipped within the United States. No additional shipping charges are added beyond the applicable $10 USD flat shipping rate.

Our order cut-off time is 3:00 PM (GMT-6), Monday through Friday.

Orders placed before the cut-off time will be considered for processing on the same business day. Orders placed after 3:00 PM (GMT-6), on weekends, or on holidays will be considered received on the next business day.

Orders typically require 1 to 2 business days for processing before shipment.

Processing time is the time needed to review, prepare, and process your order. It does not include the shipping carrier's transit time.

After your order has been processed and shipped, the estimated transit time is 4 to 5 business days.

The total estimated delivery time is approximately 5 to 7 business days.

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, high shipping volumes, or other circumstances outside our control.

Once your order has been shipped, tracking information may be provided when available. Please allow some time for the tracking information to become active after the package has been handed over to the shipping carrier.

Shipping delays can occasionally occur due to circumstances outside our control, including carrier delays, weather, holidays, transportation disruptions, or high shipping volumes.

If your package is delayed, please check the available tracking information first. If you still need assistance, contact us at support@carryta.shop with your order details.

You may request an order change or cancellation within 1 day of placing your order by contacting us at support@carryta.shop.

We will make reasonable efforts to assist with your request. However, once your order has entered processing or has been shipped, changes or cancellations may no longer be possible.

You may request a return within 20 days of receiving your order. Return requests submitted after the 20-day return window may not be accepted.

Yes. We accept return requests for both defective and non-defective products, subject to our return conditions and inspection process.

For non-defective returns, the customer is responsible for the return shipping cost and return label.

Please contact us at support@carryta.shop as soon as possible and provide clear photographs showing:

• The product you received
• Any visible damage or defect
• The packaging, where relevant
• Any other information that helps us review the issue

We will review the information and determine the appropriate next steps. If we confirm that you received an incorrect product or that the item was damaged or defective due to an error on our side, Carryta will cover the applicable return label cost.

Photographs help us review the condition of the product and understand the issue being reported. We may request additional relevant information when necessary to review your return request fairly and accurately.

Please do not discard the product or packaging before contacting us and receiving further instructions.

No. All return requests are subject to review. Once a returned item is received, we may inspect its condition and compare it with the reason provided for the return.

If an item was shipped in proper condition but is returned damaged, altered, excessively used, or in a condition that does not match the reported issue, the return or refund request may not be approved.

For approved non-defective returns, the customer is responsible for the cost of return shipping and obtaining the return label.

If we confirm that an incorrect item was sent or that a product was damaged or defective due to an error on our side, Carryta will cover the applicable return label cost.

No. Carryta does not offer direct exchanges.

If you would like a different item, you may return an eligible product according to our Return & Refund Policy and place a separate order for the item you want.

No. Carryta does not charge a restocking fee. The restocking cost is $0 USD.

Once your returned item is received and your return is approved, refunds may take up to 8 business days to be processed.

After we process the refund, your payment provider may require additional time for the refund to appear in your account.

If your refund has been approved and 8 business days have passed, please first check your PayPal account or contact your payment provider regarding the status of the refund.

If you still need assistance, please contact us at support@carryta.shop with your order details.

Carryta currently accepts PayPal as the available payment method.

Yes. All product prices, shipping charges, and applicable refunds are handled in United States Dollars (USD), unless otherwise stated during checkout.

Yes. For questions about your order, shipping, returns, refunds, or our products, please contact us by email at support@carryta.shop.

Please include relevant order details so we can better understand and review your request.

You can contact us by email: