Return & Refund Policy
Return & Refund Policy
Clear information about returns, refunds, return conditions, and how to request assistance.
Returns at Carryta
At Carryta, we want customers to have clear information about our return and refund process. This Return & Refund Policy applies to Bags, Clutches, and Travel Luggage purchased through our website.
Please read the conditions below carefully before requesting a return or refund.
Return Window
You may request a return within 20 days of receiving your order. Return requests submitted after the 20-day return window may not be accepted.
Eligible Returns
We accept return requests for both defective and non-defective products, subject to review and inspection.
To help us review your request properly, please contact us at support@carryta.shop before returning any item.
We may request photographs and other relevant information showing the product and the issue you are reporting.
Return Condition and Inspection
Returned items must be sent back in an appropriate condition. When we receive a returned Bag, Clutch, or Travel Luggage item, we will inspect it to confirm its condition and review the reason for the return.
We carefully review each return to ensure that the condition of the item matches the reason provided in the return request. If an item was shipped in proper condition but is returned damaged, altered, excessively used, or in a condition that does not match the reported issue, the return or refund request may not be approved.
This process helps us handle returns fairly and transparently for both our customers and Carryta.
Proof Required for Damaged or Incorrect Items
If you received an incorrect item or a product that arrived damaged or defective, please contact us at support@carryta.shop as soon as possible.
To review your request, please provide clear photographs of:
- The item you received
- Any visible damage or defect
- The packaging, where relevant
- Any other information that helps us understand the issue
Please do not discard the product or packaging until we have reviewed your request, as additional information may be required.
Non-Defective Returns
If you wish to return a product that is not defective, you may request a return within 20 days of receiving your order, subject to our return conditions and inspection process.
The returned item should be sent back in appropriate condition. Items that have been damaged, altered, excessively used, or returned in a condition different from their original received condition may not qualify for a full refund.
Return Shipping Costs and Return Labels
For approved non-defective returns, the customer is responsible for the cost of return shipping and obtaining the return label.
If we confirm that you received the wrong product or that the product was damaged or defective due to an error on our side, Carryta will be responsible for the applicable return label cost.
Please contact us before sending any item back so that we can review your return request and provide the appropriate instructions.
Direct Exchanges
We do not offer direct exchanges. If you would like a different item, you may return the eligible product according to this Return & Refund Policy.
Any new purchase must be placed as a separate order.
Restocking Fee
Carryta does not charge a restocking fee. The restocking cost is $0 USD.
Please note that the absence of a restocking fee does not remove the applicable return conditions, inspection process, or return shipping responsibilities described in this policy.
Refund Process
Once we receive your returned item, we will inspect it and review whether it meets the conditions of this Return & Refund Policy.
If your return is approved, we will begin processing your refund. Approved refunds may take up to 8 business days to be processed.
Refunds will generally be issued to the original payment method used for the purchase, where applicable.
Refund Amount
The refund amount will depend on the reason for the return and the condition of the returned item after inspection.
For approved returns, the refund will be handled according to the circumstances of the return. Original shipping charges may not be refundable unless the return is due to an incorrect, damaged, or defective product caused by an error on our side.
Late or Delayed Refunds
After we process an approved refund, it may take additional time for the refund to appear in your account, depending on your payment provider or financial institution.
If 8 business days have passed since your refund was approved and you have not received or seen the refund, please first check with your payment provider or financial institution.
If you still need assistance, contact us at support@carryta.shop with your order details.
Items That May Not Qualify for a Return or Refund
A return or refund may not be approved if:
- The return request is submitted after the 20-day return window.
- The item is returned damaged, altered, or excessively used after delivery.
- The condition of the returned item does not match the issue reported in the return request.
- Required photographs or relevant information are not provided when reasonably requested.
- The returned item does not meet the applicable return conditions after inspection.
How to Request a Return
To request a return, please contact us at support@carryta.shop and include your order details along with the reason for your return.
For damaged, defective, or incorrect products, please include clear photographs showing the issue.
We will review your request and provide further instructions if the return is approved. Please do not send a product back before contacting us and receiving return instructions.
Need Help With a Return?
If you have questions about our Return & Refund Policy or need assistance with a return, please contact us.
Monday–Friday
9:00 AM–5:00 PM (GMT-6)
9461 Hibiscus Dr
Littleton, Colorado 80126
United States